What is full-service billing?
MMRI's Full Service Billing includes every task needed to ensure payment after the patient leaves your office: charge entry, paper or electronic claim submission, claim follow up with payers, payment posting, patient billing and follow up, monthly reporting, denial follow-up and other services. Coding services are also available.
What are MMRI's fees?
Our full service billing fees vary by specialty and the size of the group, since the resources necessary to perform billing vary widely depending on those two factors. We bill either on a percentage-of-collections basis, or on a flat fee basis, at the option of the client. If you would like a firm quote from us for your particular practice, we would be happy to provide that to you once we know more about your practice.
If I become a client, can MMRI take over my existing accounts?
Yes, if you like. We can convert your outstanding accounts receivable to our billing system and provide all follow up services. Some new clients choose to keep their old accounts receivable and work them themselves. Please note that we charge an additional fee for working outstanding accounts receivable; that fee varies depending on the amount outstanding and other factors.
Once I become a client, how long does it take for MMRI to start providing full-service billing?
Approximately 4-6 weeks.
Can MMRI submit claims to insurance companies our physicians do not participate with?
Yes. We can submit to all insurance carriers regardless of participation
status.
What is MMRI's follow-up process?
For insurance claims, we follow up on claims that are unpaid by telephoning the carrier directly. We can also provide follow up with patients, as requested. Most of our clients request that we follow up with patients by sending an initial statement two follow-up statements and a pre-collection letter at monthly intervals. We do not provide collection services directly, however we work with outside collection services on an as-requested basis.
As a client, who do I call at MMRI with questions?
Our accounts receivable staff are organized by specialty, and are highly knowledgeable about the practices they serve. As a client you will meet and get to know the MMRI staff member(s) that will service your account and answer your inquiries. If your account contact person is unavailable for any reason when you call MMRI, you will be forwarded to another team member knowledgeable about your specialty who will be able to help you. Our goal is to provide prompt and friendly service to all clients. Some clients choose to have direct access to our billing system from their location so that they can check on the status of their accounts directly. Such direct access is available at an additional fee.
Who does a patient call with questions?
A client may choose to have MMRI's Patient Services number listed on their patient statements. In that case, the patient would contact our office with any billing questions. Patient inquiries are handled by a dedicated group of staff members which assist your patients with any questions they might have.
As a client, what reports will I receive and how often?
We will tailor our reporting to your needs and requests. Typically we provide monthly reports detailing charges, payments, adjustments, outstanding accounts receivable, and data on patient accounts. Our Sales Consultants can provide you with sample reports for you to review. To learn more about monthly reports, contact our Sales department at Sales@mmri-ny.com
How does MMRI measure its billing performance objectively?
We use a variety of benchmark data to provide clients with information on how their practice is doing compared to other similar practices. We use specialty- and region-specific benchmark data from national organizations such as MGMA, as well as our own internal benchmarking data obtained from years of billing experience.
For more information, please contact our sales department at Sales@mmri-ny.com
